Job Title: Property Care Manager
Location: Carbondale, CO (Carbondale, Basalt, Snowmass Village, and Aspen)
Job Type: Full-Time
Hours: This role is primarily daytime (typically 8:00 AM – 5:00 PM), with schedules varying based on operational needs. Aspen Leisure Co. operates seven days a week, and this role participates in a shared weekend and on-call rotation to support property operations, including occasional evenings and holidays.
Company Overview:
Aspen Leisure Co. is a well-established short-term vacation rental management company based in Carbondale, CO, providing exceptional hospitality experiences across the Roaring Fork Valley. Our team is dedicated to maintaining high-quality properties and ensuring guest satisfaction through top-tier property management services.
How We Work at Aspen Leisure Co.
We value team members who:
- Take the High Road (Integrity): Communicate clearly, follow through on commitments, and take ownership of outcomes
- Saddle Up for the Long Haul (Collaboration): Show up reliably for the team, step in where needed, and ensure work moves forward
- Stay Human (Empathy): Approach challenges with understanding, professionalism, and respect for others
- Fill Your Glass (Balance): Prioritize effectively, stay resourceful, and maintain a sustainable, solutions-oriented approach to work
Position Summary:
The Property Care Manager is responsible for ensuring Aspen Leisure Co.’s portfolio of homes are consistently guest-ready, well-maintained, and operating at high standards.
This is a hands-on operations role focused on property condition, maintenance coordination, and vendor performance. This role works closely with the Experience Lead, in supporting home owner communication, allowing the Property Care Manager to stay focused on execution and operational excellence.
This position is ideal for someone who thrives in a fast-paced, field-based environment, can prioritize effectively, and enjoys solving problems and coordinating multiple moving parts.
What Success Looks Like
- Homes are consistently guest-ready and meet company standards for each arrival
- Maintenance issues are resolved within 24–48 hours
- Vendors and technicians deliver reliable, high-quality work and are held accountable
- Property-related issues are identified and addressed proactively before escalating to guest or homeowner concerns
- Projects and initiatives are planned, tracked, and completed on time with clear communication and minimal oversight
- Daily operations run smoothly with minimal last-minute disruptions
Key Responsibilities:
Property Readiness, Inspections & Quality Control
- Conduct routine property inspections to ensure homes are guest-ready and meet company standards
- Proactively identify and address recurring maintenance issues, using resourcefulness to troubleshoot and resolve problems efficiently
- Identify maintenance, safety, or quality issues and prioritize accordingly
- Ensure all amenities and guest-facing elements are in excellent condition
- Confirm completion and quality of cleaning, maintenance, and setup tasks
- Ensure homes are fully prepared for guest arrivals
- Address last-minute issues that could impact the guest experience
Maintenance Vendor & Field Team Coordination
- Coordinate and schedule maintenance, repairs, and service work
- Manage relationships with vendors and contractors to ensure quality and timeliness
- Oversee and support property maintenance technicians in daily execution, ensuring clear communication, accountability, and reliable follow-through
- Proactively identify and address recurring maintenance issues
Homeowner Communication Support
- Provide timely and accurate updates to the Experience Lead regarding property condition, maintenance issues, and project status
- Support clear and proactive communication by ensuring all relevant property information is documented and shared internally
New Property Onboarding
- Support onboarding of new properties, including initial inspections, coordinating setup, and ensuring readiness for go-live.
- Work with internal teams to ensure properties meet company standards
Team & Process Support
- Help train team members on property standards and expectations
- Contribute to improving workflows, checklists, and operational processes
- Identify inefficiencies and recommend practical solutions
- Maintain accurate records of maintenance, repairs, and property updates
- Support onboarding of new properties (setup, readiness, coordination)
Scope & Expectations
- Manage a portfolio of properties across the Roaring Fork Valley
- Balance time between field work, coordination, and administrative tasks
- Travel regularly between properties (mileage reimbursed)
- Participate in a shared on-call rotation for urgent property issues, including occasional evenings, weekends, and holidays
Team Structure & Collaboration
- Works closely with the Experience Lead, who supports homeowner communication and relationship management
- Collaborates with the Guest Experience (EC) team to resolve property-related guest issues
- Reports to the Director of Operations
Qualifications
- 4–6+ years of experience in property management, hospitality operations, or a related field
- Experience coordinating maintenance, vendors, or field operations
- Strong organizational and problem-solving skills
- Resourceful and proactive, with the ability to troubleshoot issues and find solutions independently
- High attention to detail with the ability to consistently execute to standards
- Ability to prioritize and manage multiple properties and tasks efficiently
- Comfortable using technology and software tools (e.g., Google Workspace, property management systems, project management tools, and operational platforms)
- Comfortable working both independently and collaboratively
- Valid driver’s license and reliable transportation
- Spanish language skills (at any level) are a plus
- Local knowledge of the Roaring Fork Valley is a plus
Compensation & Benefits
- Salary: $75,000 – $85,000 (depending on experience)
- Performance-based bonus eligibility
- 70% employer-paid medical, dental, vision
- 401(k) with match after 1 year
- Mileage reimbursement + cell phone stipend
- 3 weeks PTO
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
